Refund, Exchange & Cancellation Policy

We want to make the process of cancelling, returning, or exchanging an order as simple as possible. Please review the conditions below before submitting a request.

Order Cancellation

You can request to cancel your order through your account as long as the order has not yet been shipped.

Once an order has been shipped, it can no longer be cancelled. If you no longer wish to keep the order, you will need to receive and pay for it first, then submit a return request through your account.

If a shipped order is refused or not accepted upon delivery, the shipping terms outlined in our Shipping Policy will apply.

Returns

You may request a return through your account after you have received and paid for your order.

Eligible items may be returned within 3 days from the date of delivery.

To be eligible for a return, the item should be:

• In its original condition

• Unused and unworn

• Returned with its original tags, packaging, and accessories, where applicable

• Free from damage or alteration caused after delivery

Certain products may not be eligible for return depending on their nature, hygiene requirements, customization, packaging, or condition.

Once your return request has been submitted and approved, a courier will be arranged to collect the item within approximately 1–3 working days.

Any applicable return shipping fees will be communicated as part of the return process.

Exchanges

If you would like to exchange an eligible item, you can submit an exchange request through your account after receiving your order.

Once your exchange request has been approved, a courier will be arranged to collect the original item. Exchanges are subject to:

• The item meeting our return conditions

• Availability of the requested replacement

• Any price difference between the original and replacement item

If the requested item is unavailable, you may choose another available item or request a refund where applicable.

Shipping fees for exchanges may apply. If the exchange is required because you received an incorrect, damaged, or defective item, no additional shipping cost will be charged.

Damaged, Defective or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please submit a request through your account as soon as possible.

Once the issue is verified, we will arrange the return, exchange, or refund without additional cost to you.

Refunds

Once we receive your returned item, it will be reviewed to make sure it meets the applicable return conditions.

For prepaid orders, once your return is approved, your refund will be processed using the original payment method whenever possible. The time it takes for the refunded amount to appear may vary depending on your bank or payment provider.

For Cash on Delivery orders, the refund will be provided when the courier arrives to collect the return and inspects and confirms the condition of the item.

Original or return shipping charges may be deducted from the refund where applicable.

Refused Deliveries

If an order has already been shipped and is refused or not accepted upon delivery, this is not considered an early cancellation.

The customer may be responsible for the original delivery and return shipping costs associated with the refused shipment.

Please check our Shipping Policy for more information regarding delivery, refused orders, and shipping fees.

Please Note

All returns and exchanges are subject to inspection and the eligibility conditions above.