Frequently asked questions
What is the return & exchange policy?
You can only initiate a return or exchange while the delivery courier is still at your door. Once the courier departs, the order cannot be exchanged or refunded.
If you wish to return or exchange your entire order, please inform the delivery courier immediately and clearly specify the reason for the return or exchange. Our courier will process your request accordingly. If you accept the delivery and later discover any issues, please contact our customer support team to discuss your options.
When will I recieve my order?
Our products take 48-72 hours of delivery on average depending on your location.
Where are your products manufactured?
Our products are manufactured locally. We carefully select our manufacturing partners to ensure our products are high quality.
Where do we ship?
We currently deliver locally only. This covers everywhere in Egypt. Shipping is calculated on checkout. Worldwide is coming soon. Join our newsletter for the latest updates.